Privacy policy

Smartware Advisors LLC

Privacy Policy

Operating the brands Product Recovery Group and Product Forensics Group

Effective Date: January 1, 2026   |   Last Updated: January 1, 2026

Product Recovery Group and Product Forensics Group, brands operated by Smartware Advisors LLC (“Smartware Advisors,” “Smartware,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in accordance with applicable United States and Canadian privacy laws. Product Recovery Group and Product Forensics Group are trade names and brands of Smartware Advisors LLC and are not separate legal entities.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you access or interact with our websites, applications, tools, platforms, communications, consulting services, and related offerings (collectively, the “Services”).


1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected from:

  • Visitors to https://www.smartwareadvisors.com
  • Users of our tools, assessments, digital content, and communications
  • Clients, customers, prospects, partners, and job applicants
  • Individuals located in the United States and Canada

This Privacy Policy does not apply to:

  • Third-party websites, tools, or services that are linked to or integrated with our Services
  • Information governed by separate contractual privacy terms

2. Categories of Personal Information We Collect

We may collect the following categories of personal information, subject to applicable law:

A. Identifiers

  • Name
  • Email address
  • Telephone number
  • Mailing or billing address
  • Internet Protocol (IP) address
  • Online or device identifiers

B. Professional and Business Information

  • Job title or role
  • Company or organization
  • Industry, functional interests, and professional preferences

C. Internet and Technical Information

  • Browser type and version
  • Device type and operating system
  • Usage data, page views, and referring URLs
  • Cookies, pixels, and similar tracking technologies

D. Communications and Submissions

  • Contact form submissions
  • Emails, inquiries, and correspondence
  • Survey responses
  • Webinar, workshop, or event registrations

E. Recruitment and Application Information

  • RĂ©sumĂ© or curriculum vitae
  • Employment history and qualifications
  • Interview notes and communications

F. Social Media and Public Information (Optional)

  • Public profile information from professional or social platforms when you voluntarily interact with us through those services

We do not knowingly collect sensitive personal information, as defined by applicable law, unless such information is voluntarily provided and reasonably necessary for a disclosed purpose.

3. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you submit information or interact with us
  • Automatically, through cookies and similar technologies
  • Service providers and analytics partners
  • Publicly available sources, including professional networking platforms

4. Purposes for Collecting and Using Personal Information

We collect and use personal information for the following business and commercial purposes:

  • To provide, operate, and improve our Services
  • To communicate with you and respond to requests
  • To deliver content, newsletters, and updates (subject to consent where required)
  • To analyze usage trends and improve performance
  • To conduct recruiting, hiring, and onboarding activities
  • To comply with legal, regulatory, and contractual obligations
  • To protect against fraud, misuse, security incidents, and unlawful activity
  • To enforce our Terms of Service and other agreements

5. Legal Bases for Processing (United States & Canada)

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

  • Your consent
  • Legitimate business interests
  • Performance of a contract or pre-contractual steps
  • Compliance with legal or regulatory obligations
  • Protection of rights, safety, and property

6. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients:

  • Service providers and processors that perform services on our behalf (e.g., hosting, analytics, communications, payment processing)
  • Professional advisors, including legal, accounting, and compliance professionals
  • Government authorities or regulators, where disclosure is required by law
  • Successors or transferees in connection with a merger, acquisition, restructuring, or sale of assets

Smartware Advisors does not sell personal information, and does not knowingly share personal information for cross-context behavioral advertising as defined under U.S. state privacy laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and secure our Services, analyze traffic and engagement, and improve user experience and functionality.

You may control cookies through your browser or device settings. Our Services do not currently respond to “Do Not Track” signals, as permitted by law. For California residents, we treat recognized opt-out preference signals (such as Global Privacy Control) as a valid request to opt out of the sale or sharing of personal information for that browser or device, to the extent required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, meet legal, regulatory, and accounting requirements, and resolve disputes and enforce agreements. Retention periods vary based on the nature of the data and applicable legal obligations.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no system is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Personal information may be transferred to and processed in the United States or other jurisdictions. Where required by law, we implement appropriate safeguards, including contractual protections, security and access controls, and compliance with applicable transfer requirements.

11. Your Privacy Rights (U.S. States & Canada)

Depending on your jurisdiction, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion
  • Withdraw consent where applicable
  • Opt out of certain processing activities
  • Request information about disclosures of personal information
  • Appeal certain decisions, where required by law

A. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), provides you with the following rights:

  • Right to know the categories and specific pieces of personal information we collect, use, disclose, and (if applicable) sell or share
  • Right to delete personal information we have collected, subject to legal exceptions
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information for cross-context behavioral advertising
  • Right to limit the use and disclosure of sensitive personal information
  • Right to non-discrimination for exercising your privacy rights

Do Not Sell or Share / Categories: As stated in Section 6, Smartware Advisors does not sell personal information and does not knowingly share it for cross-context behavioral advertising. Because we do not sell or share personal information, we do not offer a “Do Not Sell or Share My Personal Information” link; if our practices change, we will provide one. Over the preceding 12 months, we have collected the categories of personal information described in Section 2, from the sources in Section 3, for the purposes in Section 4, and disclosed them to the categories of recipients in Section 6 for business purposes only.

Authorized agents and appeals: You may use an authorized agent to submit a request on your behalf, subject to verification. If we deny your request, you may appeal by contacting us at the address below; where required by law, we will respond to your appeal within the applicable statutory period.

B. Canada (PIPEDA)

If you are located in Canada, you may access and request correction of your personal information and withdraw consent, subject to legal or contractual restrictions, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

Exercising Your Rights

To submit a request, contact us at info@smartwareadvisors.com or privacy@smartwareadvisors.com. We may take reasonable steps to verify your identity before processing your request, as permitted by law. We will not discriminate against you for exercising any of these rights, and we aim to respond within the timeframes required by applicable law.

12. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us promptly.

13. Public Forums and User Content

Any information you voluntarily post in public or interactive areas of our Services may be viewed and used by others. Please exercise caution when sharing personal information publicly.

14. Social Media and Third-Party Platforms

Interactions with third-party platforms are governed by those platforms’ privacy policies. We collect only information that is publicly available or voluntarily shared with us through those platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. Material updates will be posted on this page with an updated effective date.

16. Contact Information

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:

Smartware Advisors LLC (operating Product Recovery Group and Product Forensics Group)

Email: info@smartwareadvisors.comÂ